We are eager to provide you with quality products and service...so that you will recommend us to your friends !
If you have any suggestions or comments please email us at email@example.com.
We have been establised for a number of years, on the Internet you will find us at various other websites:
Special Needs PushchairsAdvance MobilityMaclaren Major EliteTrotter Heavy Duty PushchairErgo Lightweight PushchairsPushchairsBaby Jogger SummitShade-a-BabeSpecial Needs BuggiesSpecial Needs StrollersExcel ElisePop Up Travel Cot
Our Contact details:
Orchard Farm Ltd
Phone: 01363 881110
VAT Registration 750 7614 33
Company No. 6403151
Making A Purchase
We only supply direct online to mainland addresses in England, Wales & Scotland Lowlands.
You do not need to create an account to buy something, making a purchase is just like most websites either browse or search to a product you would like to buy and press the button 'Add to Shopping Basket'.
The prices advertised include VAT and delivery there are no additional costs to be added in the checkout.
The prices advertised are for orders placed online we do not encourage orders by telephone as our profit margins are inadequate to pay for extra telephone sales staff (an honest answer !)
After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept the usual card payments, e.g. Visa and MasterCard, but not AMEX.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We do not dispatch orders by the cheapest service...as these are usually the slowest and least reliable
The prices shown are for delivery to addresses in England, Wales and Scottish Lowlands (excluding Islands), shipping surcharges for delivery to Scottish Highlands, Northern Ireland and the Republic of Ireland are shown separately in the checkout.
For adresses in England Wales and the Scottish Lowlands we ship orders by Courier for delivery the Next Working Day
We use DPD Local because they have high standards and good customer service systems including the DPD Predict One Hour/15 minute Delivery Time Slot
On the day of delivery the DPD Predict system will send a message to your email and mobile giving a one hour time slot for delivery, the message will include a link so you will be able to track the location of the driver to within a 15 minutes of delivery. For more information visit DPD Predict
Carbon Neutral Courier Deliveries
For delivery to Scottish Highlands, Northern Ireland and the Republic of Ireland we ship on a Two Day Courier for most items but smaller lighter products will be sent by Royal Mail
If you would like delivery on a particular day then you have the chance to add this information in the checkout, although note that deliveries are Monday to Friday only excluding national holidays. We can only dispatch Monday to Friday so an order placed after noon on Friday will be dispatched on Monday...it cannot be delivered on Monday.
Life is not always predictable to so if there is an emergency, for example, your pushchair breaks the day before you are due to fly on holiday then please call us and we will do our best to 'pull a rabbit out of the hat'.
Mulitple products will be packaged together.
Once your order has been dispatched by courier we will be send you consignment information so you can track delivery of your parcel. If you have given us your mobile phone number then the courier should update you with delivery timings by text.
If we receive your order before noon we can usually dispatch your order the same day if it is in stock. If you enter a mobile phone number in te checkout then our courier will text you with an approximate time of arrival on the day of delivery.
Deliveries must be signed for but you can add notes in the checkout asking the courier to 'Leave with a neighbour' for example. Or you could have it delivered to an alternative address where there will be someone to sign for it e.g an office or due to the nature of the goods even the child's School (agree this with them first)
You must inform us within three working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
All Prices include VAT at 20%.
Your Invoice will show a breakdown of the total price between goods and VAT, this is for your information it make no difference to the price you pay.
Credit Card Security
We do not process any card details ourselves, we use a Payment Service Provider who is regulated to ensure maximum security of your card details. We do not see or store full credit card details the Payment Service Provider simply tells passes to us a 'token' for the payment.
When you input your card details your bank gives an Authorisation which allocates funds in your account but no money actually leaves your account until we process the transaction.
The integrity of the payment system (our website, the PSP website, our PCs,) are all closely regulated and routinely tested by Security Metrics under PCI data security requirements.
Click the image to view the Site Certificate
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01363 881110 (International +44 01363 881110) or fax us on or write to us at Orchard Farm Spreyton Devon EX17 5AS United Kingdom
"You" and "your" relates to the natural person reading this document that is: considering purchasing, has purchased from Orchard Farm Ltd or is making an enquiry.
How we use your Personal Data
We will use the personal information you supply to us in the course of submitting an order for the purpose of fulfilling that order.
Along with, or instead of, placing an order you may have sent an enquiry to us, in which we will use the information you've provided to respond to and answer the enquiry.
We may contact you by telephone, email or other means in relation to your order, for example: notifying you of delivery status, updating you on stock availability or informing you of changes with the order. You cannot opt out of these communications. We will never combine these communications with marketing promotions that you have a legal right to opt out of.
We may use your data for marketing purposes but will always provide a means for you to opt out. We may occasionally use the data you supplied, in our own Legitimate Interest, to send details of products and services that we believe may be of interest to you. We will never use your data in a way that conflicts with your own legal rights and interests.
If we share information with a third party, such as a payment gateway or delivery company, their use of your data will be limited to the purpose of fulfilling your order.
We will make our reasonable endeavours to ensure that all third parties treat your personal data in a legal and appropriate way.
We endeavour not to transfer the data of EU citizens outside the EU but where we cannot avoid it we will only do so via a third party that have conformed to all of the appropriate EU legislation providing equivalent protection to that if the data was retained within the EU.
What data do we hold ?
We hold the personal data that you supplied in the course of placing your order or enquiry.
The data normally consists of: product information, transactional information, fraud checking information, name, address, phone number, email, special delivery instructions and potentially other information to ensure the successful completion of your order. In addition we may hold data relating to your eligibility for VAT Relief.
We may hold notes of our communication with you through different channels including, but not limited to: email, live chat, CRM (Customer Relationship Management system) and phone.
We will not seek personal information from you relating to race, religion, political affiliation, trade union membership, sexual orientation, medical or genetic history and we ask you not to provide such information to us under any circumstances.
How we hold your Personal Data
We will retain the personal information you supply to us in the course of submitting an order or an enquiry, for the purpose of fulfilling that order, responding to or processing that enquiry.
If you place an order, we will retain an electronic copy of your invoice data for the period required by HMRC, after which we will delete it.
Your information will be: securely stored on hardware that has limited access to only relevant persons; and on a server maintained by a third party such as a web host. Whether held by us on our hardware, or on our behalf by a third party, it will be kept secure and protected from unauthorised access using all reasonable means.
Co-operating with Legal Authorities
If requested, we will pass information about you (and if relevant, your business) to legal authorities who have the legal right to demand such data.
We don't do any targeted advertising.
We may use personal data for automated decision making; we may send you emails, notifications or other communication that are tailored to you and based on your purchasing history.
Some advertisers, particularly Facebook and Google (but there are others), are used by us and decide what advertisements to show to people based on automated processing of personal information, in order to make those advertisements as relevant as possible to the people who see them. These advertisers should provide the means for you to opt out of such personalisation.
If you have engaged with us, but never placed an order, you may request the complete deletion of your details from our systems. Whether or not you have placed an order, you may request us never to contact you again, and we will comply with your request unless you make a further enquiry with us.
You have a number of rights in addition to those mentioned above, including access to the information ("the right to be informed"). If we process your data for marketing purposes on the basis of your Legitimate Interest, you have the right to object. You also have the right to withdraw your Consent to being marketed to, if you previously gave your Consent.
You have the right to see the data held about you and to receive a copy. You have the right to have any errors corrected. You have the right to ask and be told where your data came from.
You can exercise any of these rights by contacting us using the details below.
You have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk) if you believe any of your rights are being infringed.
How to contact us
If you have any questions or concerns, please do not hesitate to contact us through our email form, or firstname.lastname@example.org or by phone on 01363 881110.
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery.
Orders sent by courier to addresses in England, Wales and Scottish Lowlands usually cost £8 to deliver a spoerate and additional charge is made for delivery to Scottish Highlands, Northern Ireland and the Republic of Ireland.
Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 3 days although we aim to do it the same day !. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
We will never supply a customer with goods which are used or secondhand so any goods retuned to us must be unused, in their original condition and packaging, i.e. re-saleable as new.
If you are unable to return the goods in a condition which you would yourself accept as new if you received them...then you should be re-selling the goods as secondhand.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.