We only supply direct online to mainland addresses in England, Wales & Scotland Lowlands.
You do not need to create an account to buy something, making a purchase is just like most websites either browse or search to a product you would like to buy and press the button 'Add to Shopping Basket'.
The prices advertised include VAT and delivery there are no additional costs to be added in the checkout.
The prices advertised are for orders placed online we do not encourage orders by telephone as our profit margins are inadequate to pay for extra telephone sales staff (an honest answer !)
After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept the usual card payments, e.g. Visa and MasterCard, but not AMEX.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We do not dispatch orders by the cheapest service...as these are usually the slowest and least reliable The prices shown are for delivery to addresses in England, Wales and Scottish Lowlands (excluding Islands), shipping surcharges for delivery to Scottish Highlands, Northern Ireland and the Republic of Ireland are shown separately in the checkout. For adresses in EnglandWales and the Scottish Lowlands we ship orders by Courier for delivery the Next Working Day We use DPD Local because they have high standards and good customer service systems including the DPD Predict One Hour/15 minute Delivery Time Slot
On the day of delivery the DPD Predict system will send a message to your email and mobile giving a one hour time slot for delivery, the message will include a link so you will be able to track the location of the driver to within a 15 minutes of delivery. For more information visit DPD Predict Carbon Neutral Courier Deliveries For delivery to Scottish Highlands, Northern Ireland and the Republic of Ireland we ship on a Two Day Courier for most items but smaller lighter products will be sent by Royal Mail
If you would like delivery on a particular day then you have the chance to add this information in the checkout, although note that deliveries are Monday to Friday only excluding national holidays. We can only dispatch Monday to Friday so an order placed after noon on Friday will be dispatched on Monday...it cannot be delivered on Monday.
Life is not always predictable to so if there is an emergency, for example, your pushchair breaks the day before you are due to fly on holiday then please call us and we will do our best to 'pull a rabbit out of the hat'.
Mulitple products will be packaged together.
Once your order has been dispatched by courier we will be send you consignment information so you can track delivery of your parcel. If you have given us your mobile phone number then the courier should update you with delivery timings by text.
In the unfortunate event that your order is lost or damaged in transit we will endeavour to rectify the issue as soon as possible based on information you report to us verbally or by email.
It may also be necessary for you to assist in an insurance claim to recover losses by completing a formal declaration that the goods were damaged or not received. Failure provide reasonable assistance or complete a formal declaration will result in your original claim being deemed false and any losses/costs being charged to you.
If we receive your order before noon we can usually dispatch your order the same day if it is in stock. If you enter a mobile phone number in te checkout then our courier will text you with an approximate time of arrival on the day of delivery.
Deliveries must be signed for but you can add notes in the checkout asking the courier to 'Leave with a neighbour' for example. Or you could have it delivered to an alternative address where there will be someone to sign for it e.g an office or due to the nature of the goods even the child's School (agree this with them first)
You must inform us within three working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Part Deliveries/Incomplete Orders
In the event that an order cannot be competely fulfilled then we will advise you, and you have the choice to take delivery now of the item(s) which is in stock with missing items to follow as soon as they are available OR to delay delivery until all items are in stock and can be supplied as a single delivery. This includes product packages which comprise multiple accessories.
If the purchase is conditional upon all parts of an order being available then you must choose to delay delivery until all items are available, as the availability of a missing item(s) is often beyond our control and can never be 100% guaranteed.
If an order is part supplied and the missing item(s) is subsequently not available then we will accept back the item(s) which has been supplied and refund the order provided the item(s) is unused and in its original condition and packaging. This is not conditional on it being within the normal 30 days for return.
If an order is part supplied and the missing item(s) are subsequently not available but the item(s) which has been supplied has been used then we cannot accept it back for refund. We can only refund the item(s) which has not been supplied (or adjust the price if part of a product package).
All Prices include VAT at 20%.
Your Invoice will show a breakdown of the total price between goods and VAT, this is for your information it make no difference to the price you pay.
Credit Card Security
We do not process any card details ourselves, we use a Payment Service Provider who is regulated to ensure maximum security of your card details. We do not see or store full credit card details the Payment Service Provider simply tells passes to us a 'token' for the payment.
When you input your card details your bank gives an Authorisation which allocates funds in your account but no money actually leaves your account until we process the transaction.
The integrity of the payment system (our website, the PSP website, our PCs,) are all closely regulated and routinely tested by Security Metrics under PCI data security requirements.
Click the image to view the Site Certificate
If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01363 881110 (International +44 01363 881110) or fax us on or write to us at Orchard Farm Spreyton Devon EX17 5AS United Kingdom
Your rights to return goods are protected under the EU Distance Selling Directive.
You are entitled to cancel your order and return the goods within 7 working days for a full refund, excluding the cost of delivery.
Orders sent by courier to addresses in England, Wales and Scottish Lowlands usually cost £8 to deliver a spoerate and additional charge is made for delivery to Scottish Highlands, Northern Ireland and the Republic of Ireland.
Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 3 days although we aim to do it the same day !. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
We will never supply a customer with goods which are used or secondhand so any goods retuned to us must be unused, in their original condition and packaging, i.e. re-saleable as new.
If you are unable to return the goods in a condition which you would yourself accept as new if you received them...then you should be re-selling the goods as secondhand.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.